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- Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
Baca Juga: Daftar Lowongan Kerja SMA di Perusahaan Elektronik Batam Hari Ini
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
- Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- Use company property with care to ensure optimal results with minimal operational costs.
- Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.
- Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant HS quality standard policies.
- Responsible for completeness and accuracy of service records and Installation record with particular attention to test & inspection results.
- Responsible for adopting appropriate ESD control while servicing HS equipment.
- Responsible for using appropriate electronic measurement equipment in calibration-controlled cycle.
- Responsible for reporting identified device safety issues according to applicable HS quality standard policy.
